A1: Yes! We offer free shipping within the US on all orders—no minimum required.
Q2: How long will delivery take?
A2: Orders are typically delivered in 1–5 business days within the US.
Q3: What is your return policy?
A3: We offer a 30-day free return and exchange policy on all products.
Q4: What materials do you use in your products?
A4: We use premium food-grade stainless steel (201/304), BPA-free silicone, and heat-resistant components that ensure safety and durability.
Q5: Are your products tested for safety and quality?
A5: Absolutely. All our products meet strict safety standards (FDA, LFGB, RoHS) and go through multiple quality inspections before shipping.
Q6: What makes Newkitchen products different?
A6: We focus on durability, safety, and ease of use. From stainless steel chafing dishes to toddler-safe suction plates, every product is designed for families.
Q7: Where are your products made?
A7: Our products are designed in the US and manufactured in certified facilities that meet international safety standards.
Q8: Do you offer wholesale or bulk orders?
A8: Yes, we welcome B2B inquiries. Please contact us at support@newkitchenlab.com for volume pricing and custom packages.
Q9: Do you offer any product warranties?
A10: Yes, all Newkitchen products come with a 1-year limited warranty. If you encounter any issues, we’re here to help.
A1: Yes, the chafing dish is made of sturdy stainless steel and can be put into the oven, preferably not exceeding 300 degrees Fahrenheit.
Q2: Is it suitable for buffet-style serving?
A2: Yes, this chafing dish set is designed for buffet-style serving, with a 5/6QT capacity suitable for various occasions like parties and events.
Q3: Are its handles designed to stay cool?
A3: Yes,the handles are being designed to stay cool.
Q4: Is it dishwasher safe for easy cleaning?
A4: Yes, the food tray and water tray lining of this chafing dish set are designed to be very smooth, allowing dirt to be quickly rinsed and wiped off. Additionally, they can also be cleaned directly in the dishwasher.
Q5: Can it be used for cold food?
A5:Yes, it can keep food cold. The water pan can be filled with ice cubes to maintain the cold temperature of the food.
Q6: Does it come with a lid?
A6: Yes, it does come with a lid.
Q7: Does it come with a fuel holder?
Q7: Each dish in the gold set has a 6-quart capacity and in the silver set has 5-quart capacity
Q8: Can it be used for outdoor events?
A8:Yes, customers find it perfect for outdoor events such as brunches and parties.
Q9: What material is it made of?
A9: The chafing dishes for buffet are made of stainless steel.
Q10: How many dishes come in this set?
A10: This set includes 1/2/4 chafing dishes, as for your choice.
Q1: Can this warming mat fit large serving dishes?
A1: Yes, the warming mat is designed to fit large serving dishes. Its expanded size of 36x16 inches provides a large heating area, making it suitable for buffets and parties.
Q2: Does it have adjustable temperature settings?
A2: Yes, the warming mat does offer adjustable temperature settings.
Q3: Can it be used to warm up pizza?
A3:Yes, the warming mat can be used to keep pizza warm.
Q4: Does it have a timer?
A4: Yes, this warming mat does have a built-in timer.
Q5: What types of food can it warm?
A5: Yes, the warming mat can be used with various types of dishes, including casserole trays and coffee carafes.
Q6: Does it have an automatic shut-off?
A6: The product information and customer reviews do not mention an automatic shut-off feature.
Q7: Does it heat evenly?
A7: Yes, according to multiple product reviews, the warming mat distributes heat evenly across the entire surface, ensuring there are no cold spots.
Q8: Can this warming mat be used with ceramic dishes?
A8:Yes, the warming mat can be used with ceramic dishes.
Q9: Can this warming mat be used with metal dishes?
A9: Yes, the warming mat can be used with metal dishes.
Q10: ls it easy to clean?
A10:Yes, the warming mat is easy to clean due to its high-quality flexible silicone nano-materials.
Q11: Is the warming mat made of durable materials?
A11:Yes, the warming mat is made of high-quality flexible silicone nano-materials.
Q12: Is it safe to use on a wooden table?
A12:Yes, but If you need to use this product to heat for more than 1 hour, it isrecommended that you place insulation underneath theproduct to avoid damaging your countertop.
Q13: Can it be used to defrost food?
A13: Yes, this warming mat can be used for defrosting food.
Q14: Does it have a non-slip surface?
A14:Yes, the warming mat for food features a non-slip design.
A1: Yes, this grill brush can be used on all grill types. It's safe and effective for porcelain-coated, stainless steel, cast iron, chrome, and ceramic grills. The bristle-free Kevlar pad cleans without scratching surfaces, and the stainless steel scraper helps remove tough residue without damaging the grates. Whether you're using a gas, charcoal, electric, or pellet grill, this brush is a reliable and safe choice.
Q2: Is the handle heat resistant?
A2:Yes, the handle of the NEWKITCHEN Grill Brush is designed to be heat-resistant. It's made of polypropylene and has been extended and reinforced to prevent burns from steam during use.
Q3: Is this brush easy to store?
A3: Yes, this grill brush is easy to store. It features a compact and lightweight design—measuring approximately 10 x 5 x 3 inches and weighing only 1.12 pounds. The built-in hanging hook on the handle allows you to conveniently hang it on grill hooks, kitchen racks, or inside BBQ tool cabinets. Plus, the detachable brush head makes it even easier to clean and tuck away after use. Whether you're at home, camping, or tailgating, it won't take up much space.
Q4: ls this brush easy to clean?
A4:Yes, this brush is easy to clean. It features a removable brush head that pops off effortlessly using a dual-lock slot design. After use, simply detach the head, rinse it under water, and let it air dry. The bristle-free Kevlar pad doesn’t trap grease or food bits like traditional wire brushes, making it cleaner and more hygienic with every use.
Q5: Does the scraper remove rust?
A5:Yes, the built-in stainless steel scraper can help remove surface rust and hardened residue on grill grates. While it's effective for light to moderate rust, keep in mind it's not designed for deep rust removal or heavy corrosion. For best results, use the scraper on a preheated grill to loosen rust flakes, then follow up with the Kevlar brush and steam for a cleaner finish—without damaging the grate.
Q6: Is the handle heat-resistant?
A6:Yes, the handle is heat-resistant. It's made from durable, insulated materials designed to protect your hands from steam and high grill temperatures. The 18-inch extended length also provides added distance from the heat source, making it safer and more comfortable to clean hot grates right after cooking.
Q7: Can it be used on porcelain-coated grates?
A7: Yes, it can be used on porcelain-coated grates. The brush features a bristle-free Kevlar cleaning pad that is tough on grease but gentle on grill surfaces. Unlike metal bristles or sharp scrapers, it won't scratch or damage porcelain-coated grates—making it a safe and reliable choice for all grill types, including porcelain, stainless steel, and cast iron.
Q8: Can this brush be used on a gas gril!?
A8:Yes, this brush can absolutely be used on a gas grill. Its bristle-free Kevlar head and built-in scraper make it safe and effective for cleaning gas grill grates without scratching or leaving behind loose wires. It's ideal for removing grease, food residue, and light rust—whether your grill is hot or cool. The heat-resistant handle also ensures safe use even when the grill is still warm.
Q9: Can the brush head be replaced?
A9:Yes, the brush head can be replaced. It features a dual-lock slot design that makes it easy to remove and swap out the brush head. This allows you to replace a worn head without buying a whole new brush—convenient and cost-effective, especially for frequent grillers.
Q10: Does it require any cleaning solution?
A10:No, it does not require any cleaning solution. This grill brush is designed to work with just water. Simply dip the brush in water while the grill is hot—the bristle-free Kevlar head uses steam to loosen grease and grime. It's a chemical-free, safe, and eco-friendly way to clean your grill.
Q11: Is the brush head machine washable?
A11:No, the brush head is not machine washable. It's best to clean it by hand. Simply remove the brush head, rinse it under running water, and let it air dry. The Kevlar material is durable and quick-drying, but machine washing may damage the structure or reduce its lifespan.
Q12: Does it require any special maintenance?
A12: No, this grill brush does not require any special maintenance. Just rinse the brush head with water after each use, let it air dry, and store it in a dry place. The detachable head makes cleaning easy, and the durable materials like Kevlar and stainless steel are built to last without the need for oils, cleaners, or conditioning. Regular rinsing is all it takes to keep it in good shape.
