Refund policy

Return conditions

Our policy lasts 30 days. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

How to return

Please obtain a return authorization by contacting customer service at support@newkitchenlab.com. Be prepared to provide your order number and a brief description of the reason for the return.

About the returning address, we will inform you after you apply a request for returning through an email. We will process your request within 1-2 business days. 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-7 bussiness days.