Warranty Policy
At NewKitchenLab, we stand behind the quality of our products. This warranty policy outlines the coverage, terms, and conditions for all NewKitchenLab products.
Warranty Coverage
All NewKitchenLab products are covered by a manufacturer's warranty against defects in materials and workmanship under normal use and conditions.
Graphene Heating Mats
- Covers heating element defects and electrical malfunctions
- Includes food-grade silicone surface integrity
Chafing Dishes & Buffet Equipment
- Covers stainless steel construction defects
- Includes hinges, handles, and fuel holder components
Grill Brushes & Accessories
- Covers manufacturing defects and material failures
What's Not Covered
This warranty does not cover:
- Normal wear and tear from regular use
- Damage from misuse, abuse, or improper care
- Damage from accidents, drops, or impacts
- Use of incompatible cookware or accessories
- Commercial or industrial use (unless specified)
- Products purchased from unauthorized retailers
How to Make a Warranty Claim
- Contact our customer support team with your order number and product details
- Provide photos or description of the defect
- Our team will review your claim within 2-3 business days
- If approved, we'll provide a replacement or repair solution
Product Support
For product questions, troubleshooting, or warranty claims, please contact our customer support team through:
- Email: support@newkitchenlab.com
- Contact form on our website
- Live chat during business hours
Terms & Conditions
This warranty is valid only for the original purchaser and is non-transferable. Proof of purchase is required for all warranty claims. NewKitchenLab reserves the right to determine whether a product defect is covered under warranty. This warranty gives you specific legal rights, and you may have other rights that vary by jurisdiction.
Last updated: January 2026